DropCatch.com is a United States company, located in Denver, Colorado, USA.
DropCatch complies with the U.S-EU Safe Harbor framework which is dictated and set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. DropCatch further complies with the California Online Privacy Protection Act and the Children’s Online Privacy Protection Act (COPPA).
What Information We Collect
DropCatch must collect certain personal data in order to conduct business, provide customer service and provide a customer with relevant requested services. Personal information is collected from customers when a DropCatch account is created, when a customer backorders a domain name, whenever a customer fills out a contact form, when a customer submits payment to DropCatch, or contacts us via phone or chat. DropCatch will further collect certain personal information from customers as needed in order to continue to provide services to its customers and as required by any relevant law, rule, regulation, and other method that ensures the safety of DropCatch, its customers, and the general public.
DropCatch collects customers’ relevant personal information, including but not limited to: name, address, phone number, fax number (if applicable), email address and other data used to directly or indirectly to identify you in connection to your use of DropCatch’s services. Many account services may require a customer to provide DropCatch with additional information such as credit card information, associated billing information, or other financial and payment information. In order to protect DropCatch and its customers, as well as Intellectual Property rights, DropCatch may require customers to provide government identification and/or other documentation as proof of identity and physical address.
Why We Collect This Information
DropCatch collects customer information for several reasons, including but not limited to: following relevant and required ICANN data collection requirements, along with and to abide and comply with United States laws, rules, and regulations. Further, DropCatch collects such information in order to allow DropCatch to:
- To personalize customer experience - customer information helps us to better respond to our customer’s individual needs.
- To improve our website and services - DropCatch continually strives to improve our website offerings and services based on the information and feedback we receive from customers.
- To improve customer service - customer information helps us to more effectively respond to specific customer service requests and support needs. Should a customer contact us for service or support, we will keep an internal record of such correspondence, whether email or telephone call, along with an internal record of support given.
- To process transactions - other than specifically provided in this provision, or required by law, customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without direct and express customer consent
- >To send periodic emails
How We Collect this Information
DropCatch utilizes a variety of security measures to maintain the safety of our customers’ personal information. All supplied financial information (including credit card data) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. This database and the sensitive information contained within are only accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
DropCatch, like most companies, obtains information about our customers automatically and stores this information in its internal databases. This information includes, Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring entry/exit pages, operating system, date/time stamp and/or clickstream data, and other data that could directly or indirectly identify you. DropCatch uses this information to help personalize your experience and search results, diagnose problems with our systems, to administer the services on our site, and for other corporate uses.
How We Use this Information
DropCatch must first and foremost abide by local law. As a US company, we will first abide by US laws and regulations when two laws might differ and/or conflict with one another.
DropCatch securely holds on to personal data internally. Such data can be held indefinitely in order to keep accurate records that may be required under local law and regulation.
DropCatch uses customer information in order to communicate directly with their customers. It is important for customers to keep their email address up to date and check their email regularly for updates regarding their DropCatch account.
DropCatch may have the need to provide customer information to third parties for certain services required by DropCatch, including but not limited to, credit card processors, technical support services, shipping of goods or services, customer relationship management, SMS delivery, UDRP dispute providers, Collections Agencies, Whois Data Escrow providers, ICANN, registry compliance, law enforcement, among other third parties for other similar such reasons. We will only share information that is necessary for the third party to provide the required services. We will not sell nor voluntarily disseminate such information unless reasonably needed at DropCatch’s sole discretion.
Upon purchasing a domain from DropCatch your personal information may be provided to the current registrar of record, which may or may not be DropCatch.com, allowing you to gain control and access to your domain name. Please note domain name registration contact information is made public through "whois" services, and by providing information to DropCatch.com means the contact information may be made public as required by the domain name registrar which maintains the domain registration.
To Access, Update, or Delete Your Personal Information
You have the right to correct any personal information held about you that is inaccurate or incomplete. If there is information located on our servers you wish to correct, you will be required to login to your account and update the appropriate information. This includes account owner information, information submitted for various products and services offered through this website, including but not limited to purchased domain names and payment methods linked to your account.
You have the right issue a request that DropCatch delete your personal data. DropCatch will review your request and delete data if possible. DropCatch reserves the right, in its sole discretion, to retain any personal data. Personal data may be retained for several reasons, including, but not limited to: fraud mitigation; preserving or enforcing legal and/or contractual rights; data retention mandated by local law, ICANN mandates, relevant domain registries, contracts, or reasons necessary to DropCatch’s business and operate such services. If you wish to have your data erased, you can send an email to support@DropCatch.com and provide as much detail as possible on your reasons and we will determine if you have a valid basis for the erasure of your data. If you have questions about data prevention you may contact us with your questions or concerns. You have the right to lodge a complaint with a relevant supervisory authority.
DropCatch.com may share your personal information with affiliated companies within our corporate family and other third-parties that integrate with our services and to provide products and services, including but not limited to: Customer Relationship Management; processing payments; fraud prevention; and serving advertisements. Most of such third parties are affiliate companies to our own, and work in conjunction with us to provide our customers the service(s) that we provide.
Targeted ads may be provided to DropCatch customers based upon their webpages and Internet activity. These ads and offers may be displayed as product banners provided while you are engaged in Internet browsing or using DropCatch.com and its services. In some instances, DropCatch partners with third parties to manage advertising, including targeted advertising on our webpages and other websites. These third-party partners may use certain data collection tools such as cookies in order to collect information about customer activities to provide customers with customized advertisements. When possible, such providers will give ways to opt-out of any such advertisements.
Some Internet browsers may allow users to receive notifications when a website is utilizing tracking technology and may allow that user to use a “do not track” signal. There is no industry standard or agreement among industry participates as to what this “do not track” signal entails. As there is not set definition or regulation regarding this process, DropCatch does not make any adjustments or alternations in its operating processes when a “do not track” signal is received from an Internet browser.
If we merge with another company or if we are involved in an acquisition or sale of all a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.